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We ship worldwide | Free local delivery above MYR140

FAQs & Shipping Policy

ORDERING

Q: How do I place an order?

You can place your order directly through our online store. Alternatively, if you experience any issues during checkout, feel free to contact us at info@sumthingsofmine.com and we'll do our best to assist.

您可以直接通过我们的网站下订单。如在结账过程中遇到任何问题，欢迎随时通过 info@sumthingsofmine.com 与我们联系，我们会尽力协助您。

 

 

Q: Do you ship internationally?  

Yes! We ship worldwide.

All orders are shipped from Malaysia.

Orders are shipped using the most suitable shipping service based on your selected shipping method and destination. Tracking is provided for all available shipping options unless otherwise stated.

 

 

 

STANDARD DELIVERY TIME

Q: When will I receive my order?

Orders are usually processed and shipped within 3–4 working days (excluding weekends, public holidays, and the day payment is received).

During product launches, holidays, or special events, processing may take a little longer. If so, we'll announce this on our website or social media.

After your order has been dispatched, the estimated delivery time is:

Local (Malaysia): 1 - 3 working days
International (Registered Small Packet): 6 - 21 working days* **
International (Express Parcel): 3 - 5 working days

 

Delivery times shown above are estimates provided by the shipping carrier and are not guaranteed.

Delays caused by customs clearance, weather, peak seasons or local postal/courier services are outside our control.

If your parcel is delayed, we recommend contacting your local customs office or postal/courier service first using your tracking number. We'll also be happy to assist whenever possible.

 

Q: My order still has not arrived.

Occasionally, delivery may take longer than the estimated transit time.

We recommend contacting your local post office, customs office, or courier service first using your tracking number, as they will have the most up-to-date information regarding your parcel.

If you still need assistance, please feel free to contact us and we'll do our best to help.

 

 

TRACKING 

Q: How could I check my order status? How could I track my order?

A shipping confirmation email containing your tracking number will be sent once your order has been dispatched.

Tracking information may take 1–2 working days to become available.

Please note that some destinations (such as Canada, Brunei, the Philippines, and Australia) may provide limited tracking updates.

 

You can also check your order status by clicking "View Your Order" in your order confirmation email or by logging into your account on our website.

 

 

SHIPPING OPTION & COST

Q: How much is the shipping cost?

 

Shipping costs are calculated automatically based on the weight and destination of your order. You can view the shipping cost during checkout before completing your payment.

For selected lightweight flat items (such as stickers, paper products, vintage tickets, or vintage stamps), we may be able to offer Registered Airmail upon request. Please contact us before placing your order for further assistance.

Please note:

 

  • Customs duties, import taxes, VAT/GST, brokerage fees, and any other charges imposed by the destination country are the sole responsibility of the customer.

  • Orders will not be refunded or cancelled due to customs duties, taxes, import charges, or customs clearance requirements imposed by the destination country.

  • By placing an order, you acknowledge that you are responsible for complying with your country's import regulations and for any applicable customs duties, taxes, or import fees.

  • If a parcel is refused, abandoned, or returned to us due to unpaid customs duties, taxes, import charges, or failure to complete customs clearance, the original shipping fee, return shipping fee (if applicable), and any charges imposed by the courier or customs authority will be deducted from any eligible refund.

  • Some destinations may be subject to additional remote area surcharges imposed by the courier. If applicable, we'll contact you before shipping.

 

 

Q: Shipping rates for my shopping cart is not available?

If there is no shipping option shown for your country during check out, please kindly contact us and we will get back to you as soon as possible.

 

 

Q: Shipping rates for express shipment option is not available?

If you cannot find any shipping option for express shipping during check out, feel free to contact us with your order number (with order placed) or the list of items you wish to purchase (or screenshot of your shopping cart). We will get back to you with the additional postage cost needed as soon as possible. 

 

Please kindly note that if your order consists of product in large size such as Classiky First-Aid Wooden Box or Classiky Sewing Box, the final shipping rate would be informed to you via email.

 

Q: May I use other shipping option or specific shipping company?

Please kindly contact us and we will do our best to assist you.

 

Q: Do you refund shipping fees?

Shipping fees are non-refundable. If you failed to claim your parcel or refused any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.

 

 

PAYMENT

Q: How do I make payment for my order?

We currently accept the following payment methods:

  • Credit & Debit Cards (Visa, Mastercard and other supported cards)
  • PayPal
  • QR Payments (where available)
  • Bank Transfer (Malaysia only)

The available payment methods may vary depending on your country and will be displayed during checkout.

All orders are processed in MYR (Malaysian Ringgit).

 

Q: Do I need a PayPal account to make payment via PayPal?

No. You do not need a PayPal account to make a purchase. You may choose to pay using your credit or debit card through PayPal (where available) or select another payment method during checkout.

 

Q: Can I cancel my order?

Orders are processed promptly, therefore cancellation requests are generally not accepted once payment has been completed.

In exceptional circumstances, cancellation requests may be considered before an order has been processed or shipped, at our sole discretion.

Where a cancellation is approved after payment has been successfully processed, any non-refundable payment processing fees charged by the payment provider may be deducted from the refund.

Once an order has been fulfilled or dispatched, cancellations are no longer possible.

 

REFUND & RETURN POLICY

 Q: What is your Refund/Return Policy?

 

We do not provide refunds on change of mind purchases. Sale items can not be returned. Please see below for faulty items procedure. 

For domestic (Malaysia) shipments, we are unable to accept responsibility for parcels that have been marked as delivered by the courier.
 
For international shipments, once the parcel has arrived in the destination country and is being handled by the local postal service, customs authority or courier, we are unable to accept responsibility for delays caused by these parties.

Shipping fees are non-refundable. All customers are responsible for shipping costs as well as duties on all returned items.
If the parcel is returned to us because delivery was unsuccessful or was not claimed, we could resend you the package but you will need to pay for the postage again.
If a parcel is missing, abandoned or disposed of by the local postal service or courier after delivery attempts because it was not claimed, we do not accept responsibility for the unclaimed parcel.
We will only provide a refund in the event of missing, damaged or defective items that we could not replace. We would not be able to accept return or exchange of items if contacted after 7 days of arrival.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 

We take special care to check your purchase thoroughly for any faults before delivering to you. In the unlikely event of a faulty item being received in unacceptable condition, we will arrange a replacement, refund, or store credit, where appropriate.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. 

 

 

GENERAL

Q: What if I need my parcel urgently?

Please contact us at info@sumthingsofmine.com or drop us a direct message via Facebook/Instagram. We will get back to you as soon as possible.

 

 

Q: About sold out items

If your order contains a pre-order or backorder item, the entire order will be shipped once all items are available.

If you'd prefer to receive the in-stock items first, we're happy to arrange a separate shipment. Additional shipping charges may apply.

 

 

Q: About sold out items in your order?

Although we do our best to keep our inventory accurate, items may occasionally become unavailable before our inventory could be updated.

If this happens, we'll contact you promptly to offer either:

• a replacement item of similar value, or

• a refund for the unavailable item.

 

Q: I'm missing/defective/incorrect an item in my order, what should I do?

We understand how disappointing this can be.

If you realise that (an) item(s) is/are missing, defective or incorrect after the delivery, please contact us immediately (in any case within 7 days following the delivery). We'll investigate the issue as soon as possible.

Since we might ask you for photos of the outer box and items you have received, please do not throw it away. Include a photo and description of the issue along with your Order Number to ensure a faster resolution.

 

Q: Do you provide bulk purchases?

Bulk purchase discounts may be available for selected products and quantities. Please contact us if you are interested. 

Q：提供团购或批量采购优惠吗？部分商品可提供批量采购优惠，优惠内容将视商品种类及数量而定。如果您有批量采购需求，欢迎通过 info@sumthingsofmine.com 与我们联系，我们很乐意为您提供相关资讯。

 

 

Still need help? Feel free to contact us.

Email: info@sumthingsofmine.com

Instagram: @sumthingsofmine