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NOTICE: (I) Tracking number could be found at order confirmation email [VIEW YOUR ORDER] or login to your account. (II) The current COVID-19 crisis has impacted the delivery services. If you wish your order to be shipped during this period, you are strongly requested to choose or upgrade your shipment to Registered Express Shipment for faster and safer shipment. Please do read the latest shipping policy. Thank you for your understanding during these times, and stay safe & healthy! (IV) Public Holidays: 8th June

FAQs & Shipping Policy

Click here for important updates on COVID-19 impact.

 

Q: How could I make order? 如何购买我们的商品?

You can purchase our products at our web-store (here). Alternatively, you can place your orders by sending us an email (info@sumthingsofmine.com).

您可以通过我们的网站下订单,或通过电子邮件联系我们。

 

 

Q: Do you ship internationally?  

Yes! We ship worldwide.

All order are shipped from Malaysia.

We usually ship your order via International Small Packet (with tracking number).

All Registered Small Packet shipment will be carried by our local post office and then handed over to the postal service in the destination country of the recipient.

 

 

STANDARD DELIVERY TIME

Q: When will I receive my order?

All orders are normally shipped out in 2-4 workings days (excluding weekends & public holidays and excluding the day you make the payment).

After your order is dispatched, you can expect it to arrive in following time:

Local (Malaysia): 1 - 3 working days
International (Registered Small Packet): 6 - 15 working days* ** ***
International (Express Parcel): 3 - 5 working days 

 

We always do our best to handle and ship your order with care, sometime it might take a little longer during heavy traffic of delivery.

 

*The estimated time of delivery is applied to major cities only. It usually take around 2-3 weeks for international small packet/air parcel to arrive you.
All lead times shown above are estimates through third party shipping company, and we are not responsible for any delays.  

 

**Sometime delivery might be late due to custom clearance procedures or local post office. Please kindly contact your local post office or relevant authority in the first instance by telling them your tracking number. They will have more information regarding to your package delivery. We will also do our best to assist you regarding to this matter. 

 

***Due to unknown problem and unforeseen circumstances at the Canada, Brunei, Philippines, Australia customs, please kindly note that shipping to the countries above might take longer than expected, which might be 1-2 months (might vary, sometime within 3-4 weeks), or might not able to track to end receiver. You are strongly recommended to choose Express Parcel as your shipping option.

 

 Q: My order still has not arrived.

Occasionally the package does not arrive even after the standard delivery time given by the carrier.

Please kindly contact your local post office or relevant authority in the first instance by telling them your tracking number. They will have more information regarding to your package delivery.

We will also our best to assist you regarding to this issue.

 

 

TRACKING 

Q: How could I check my order status? How could I track my order?

An email consists of the tracking number would be sent to you in 1-2 days after your order is dispatched. 

You may check your the status of your order at order status page, which is able to reach from the order confirmation email by clicking on the [VIEW YOUR ORDER] button.

Alternatively, you may check it by logging in to your account at our website.

Please to note take the tracking number might take 1-2 working days to reflect the database as the tracking is not based on real-time basis.

Please kindly note that some country (such as Canada, Brunei, Philippines, Australia) might have limited tracking information.

 

 

SHIPPING OPTION & COST

Q: How much is the shipping cost?

All shipping is calculated by the weight of package. You can find out the shipping cost for your order before checking out and before any payment is done.

We can send your order via registered airmail (which is lower cost than registered small packet) if your order consists of light weighted paper products, vintage tickets, stickers or vintage stamps only (for flat items only). Feel free to contact us for further inquiry.

Items may be subjected to additional control and domestic rules of the destination country, please kindly contact your local Customs officer for further information. Please kindly take note that custom fees, duties, taxes or any other charges are the responsibility of the customer.

 

Q: Shipping rates for my shopping cart is not available?

If there is no shipping option shown for your country during check out, please kindly contact us and we will get back to you as soon as possible.

 

Q: Shipping rates for express shipment option is not available?

If you cannot find any shipping option for express shipping during check out, feel free to contact us with your order number (with order placed) or the list of items you wish to purchase (or screenshot of your shopping cart). We will get back to you with the additional postage cost needed as soon as possible. 

Please kindly note that if your order consists of product in large size such as Classiky First-Aid Wooden Box or Classiky Sewing Box, the final shipping rate would be informed to you via email.

In the case of express shipment option, please kindly note that extra charges might be needed if your shipping address is located at rural area. 

 

Q: May I use other shipping option or specific shipping company?

Please kindly contact us and we will do our best to assist you.

 

Q: Do you refund shipping fees?

Shipping fees are non-refundable. If you failed to claim your parcel or refused any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.

 

 

PAYMENT

Q: How do I make payment for my order?

We usually accept payments via PayPal.

Bank transfer or bank deposit option is available only for customer who is residing in Malaysia. 

 

Q: Do I need a PayPal account to make payment via PayPal?

No, you do not need to have a PayPal account to make the payment. You can make payment using your credit card safely via PayPal.

All orders are processed in MYR.

 

 

REFUND & RETURN POLICY

 Q: What is your Refund/Return Policy?

We do not hold or accept responsibility for packages that have been reported as delivered in the case of Malaysia domestic shipment.  

 

We do not hold or accept responsibility for packages that have been arrived in the destination country/custom by the carrier in the case of international shipment.

 

We do not cancel or refund after an order and payment have been completed.

 

Shipping fees are non-refundable. All customers are responsible for shipping costs as well as duties on all returned items.

 

If the package for your order gets returned to us after no re-delivery is arranged when you needed to, we could resend you the package but you will need to pay for the postage again.

 

If the package is missing or disposed after delivery attempts by your local post office, we do not held any responsibility for any unclaimed package.  

 

We will only provide a refund in the event of missing, damaged or defective items that we could not replace. We would not be able to accept return or exchange of items if contacted after 7 days of arrival.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 

 

 

OTHER

Q: What if I need my parcel urgently?

Please contact us at sumthingofmine@gmail.com or drop us a direct message via Facebook/Instagram. We will get back to you as soon as possible.

 

Q: About sold out items

If there is any backorder product is include in your order, your order would not be shipped until all items is available in ready stock.

If you would like to receive ready stock items first, feel free to contact us and we will arrange the shipments for you.

Please note that additional shipping cost is required for separate shipment.

 

Q: About sold out items in your order?

Occasionally, we might need to cancel item(s) from your order if item(s) is/are not available and could not be restocked in short time period.

An email would be sent to you if there is/are any sold out item(s) and you would as to search for replacement product(s) or refund would be done. Sincerely for any inconvenience might caused. 

 

Q: I'm missing/defective/incorrect an item in my order, what should I do?

We know how frustrating this could be.

If you realise that (an) item(s) is/are missing, defective or incorrect after the delivery, please contact us immediately (in any case within 7 days following the delivery). We will start an investigation and look into this issue.

Since we might ask you for photos of the outer box and items you have received, please do not throw it away. Include a photo and description of the issue along with your Order Number to ensure a faster resolution.

 

Q: Do you provide bulk purchases?

We are able to offer bulk purchase discount on certain items.

Please contact us if you are interested. 

 

Still need helps? Feel free to contact us.

Email: info@sumthingsofmine.com

Instagram: @sumthingsofmine

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